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Now that your equipment is up and running the “heavy lifting” is over. You and the other residents of your home should familiarize yourselves with the system over the next few days. Ensuring you thoroughly understand how it works, that it meets your needs, and that everyone is comfortable using it. It’s not uncommon to accidentally set off a new alarms system a few times, even if you’ve had one before, as the technology has likely changed. To reduce false alarms caused during this familiarization period, most alarm companies will put your account into a test mode for anywhere between 24 hours and 7 days. It’s important that you confirm this timeframe with your alarm company because if an alarm event occurs during the test period authorities will not be dispatched.

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In June 2008, my wife and I were greeted by a salesman, Trevor Moses Agent Reg: 32921 who worked for an home security company. Unfortunately we were mislead by his sales tactics and signed an agreement to have APX ALARM Currently VIVINT to secure our home. My wife mentioned that I am serving in the military and that we may leave for another AF assignment before our contract expires in 2013. Moses simply stated that all we have to do is call Vivint to cancel our home security services due to my Air Force obligations and that it would not be a problem. Just this past August 3+ yrs later, I was notified of a new assignment, in a different state. My wife made a call to Vivint to request assistance in terminating our home security due to my permanent change of station PCS. She was told that we have to fax a “NOTICE OF CANCELLATION” form that was provided and a copy of my official AF PCS orders w/ a date Report no later than date indicating when I will physically be on my new duty assignment. I wanted me and my family to get a started w/ our move to our new location. I scheduled to have my final outprocessing done on late AUG from my previous duty station. I didn’t want to get charged for the month of SEP since we were no longer going to live in our home so my wife called Vivint again to see what we can do to avoid getting billed for the month of SEP. A few days passed and we called Vivint to follow through w/ our request.